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If the last two years have taught us anything, it is that nothing is certain.One thing is certain, even if eCommerce retailers may dealing with some impending uncertainty this year. Both consumers and business owners have shown a great deal of resiliency. Store owners should think about what they already know about the state of eCommerce as we approach the new year and be ready for anything that might come up.In order to assist your eCommerce business succeed and expand this year, we’ve put up a list of ten tactics and pointers. Build a community Creating a brand community encourages connection and loyalty from customers. This involves building a genuine relationship with your customers in addition to increasing brand awareness.It all comes down to the exchanges and discussions you have with your clients. Social media sites like Facebook, Instagram, and Twitter are where a lot of this takes place. However, more and more companies, such as Lush UK, are re-establishing their communities on their own online stores. Consider the beauty and personal care company Sephora, which offers a number of community-focused services such as groups, brand Q&A sessions, a gallery of user photos and videos, and an event center .According to the Harvard Business Review, brand communities are beneficial in a number of ways, such as by resolving problems within the community and lowering the number of Including A forum on your website is an underappreciated way to build a community around your company. With the aid of forums, you may create engaging dialogues and actively and hospitably increase customer advocacy. Because you can observe your most ardent customers discussing your goods and services, they are also an excellent way to get more in-depth feedback from your clients. Think like a brand marketer Small merchants find it challenging to stand out due to the abundance of eCommerce sellers, which include established shops like Walmart, online giants like Amazon, and up-and-coming direct-to-consumer companies like Warby Parker and Allbirds.As you learn how to launch a firm, you discover that it takes a lot of branding effort to set your brand apart in this crowded market. However, for eCommerce businesses, increasing brand recognition and loyalty is especially crucial. Pro Tip: Almost 80% of buyers make purchases based on the brand name. More than 80% of investors prioritize brand recognition, demonstrating their enthusiasm for strong brands. Online business owners this year will have to approach every step with the mindset of a brand marketer. This entails establishing a community (see above), embracing social media, concentrating on producing and delivering high-quality content, and taking advantage of opportunities such as subscription sales options (as well as AI in eCommerce), eCommerce gift cards, and various fulfillment options to increase customer satisfaction and loyalty. Promote Recurring Business Selling to a satisfied customer is far simpler than selling to a complete stranger. Don’t disregard customers who have already expressed a preference for your goods. They will return if you provide them with excellent customer service, premium goods, and affordable prices. They might even tell their pals, if you’re lucky. Too many companies focus the majority of their marketing efforts on attracting new customers to their website. They overlook the fact that they already have a loyal client base of pleased customers who will gladly come back whenever they require a replacement or related new product. Certain businesses give their best deals to new clients, which can make current clients feel ignored, undervalued, and unloved. This can lead to repeated churn as customers switch suppliers in order to receive another “welcoming” discount, and it can be more noticeable when you use the subscription model. Pro tip You might think about offering your current consumers on particular product lines promotions like “buy one, get one free,” depending on your markup. Giving your consumers loyalty cards that offer a specific reward after a predetermined amount of use is another popular strategy. This covered in greater detail in a thorough guide to eCommerce loyalty programs that Antavo has prepared. Examine new avenues for sales. Paid Facebook and Google Ads are no longer sufficient for brands to generate demand. Given how many channels customers use during their whole purchasing process, a varied marketing strategy is the only viable way to develop an eCommerce firm. Amazon is an excellent illustration of this; according to recent research, more than 70% of American consumers start their product searches on the e-commerce behemoth’s website.Therefore, knowing how to sell on Amazon (and having a plan to start selling on the platform) should be part of your eCommerce strategy. Provide gift cards for eCommerce. Digital gift cards have the potential to increase sales, foster consumer loyalty, and raise brand exposure. Over the past year and a half. The use of digital cards has increased dramatically due to a number of pandemic trends. Among these are the growing need for sophisticated payment methods and the pervasiveness of mobile purchasing, particularly smartphone use. This industry is growing at an astounding rate. In 2020, the worldwide digital gift card market brought in $258.34 billion. By 2030, this expected to rise to $1,101.03 billion. ECommerce gift cards can help your online store in a variety of ways. With specialized “gift card” landing pages, they may boost your search engine rankings. Draw in new clients, and draw in last-minute holiday consumers to your website.  Given that users typically overshoot the card amount by an average of roughly $60,.Gift cards also help increase income above and beyond the card’s cost.They’re also a fantastic method to thank devoted clients for coming back. Encourage the acquisition of zero-party data Information that a consumer provides to a company directly is known as zero-party data. In contrast to first-party data, it excludes social network profiles. CRM, website analytics, and other client data that is given indirectly.Because privacy laws like California’s CCPA and Europe’s GDPR restrict the gathering and sharing of customer data by third parties without the approval of the user. Zero-party data is becoming more and more significant.eCommerce